Terms and Conditions

General

-It is your responsibility to make sure that you are there to pick your child up on time after their session has finished.
-Your child should wear appropriate sports clothing, non-marking trainers, no jewellery and long hair should be tied back.
-Any form of abuse towards any of our staff will not be tolerated.
-Anyone that is deemed to be too disruptive to the class due to antisocial behaviour will not be allowed to continue on the course and no refund will be issued. However, every effort will be made to resolve any issues should this arise.

Group Sessions/Inclement Weather/Camps

-In the event of inclement weather you must assume the group will go ahead unless you hear otherwise from a member of the coaching team.
-Any sessions cancelled by us prior to the start time will be made up at another time of our choosing within th current or next term.
-If any session is cancelled or called off by us due to bad weather or unforeseen circumstances 15 minutes or more after the session has started, then no make up session will be arranged and no refunds given.
-We have limited indoor space at MKTC so if we need to cancel the camp due to extreme bad weather then we will transfer the particiants bookings to the Multi-sports camp at Oakgrove Leisure Centre.
-(The following applies to tennis coaching at MKTC) If the weather turns bad once a session has started the coach will ensure the children are picked up or engaged in activities and the session will not be made up at a later time
-The coach may leave the club after 15 minutes past the start time if nobody shows and we have not been warned of your late arrival.

Course Cancellation/Refunds

-No refunds will be issued once enrolled in course/camp, except on production of a letter from a doctor or medical professional.
– (The following applies to tennis coaching classes) If you want to request to make up a class you will need to contact the Head Coach before the session is missed. Classes can be made up at a later stage in the term provided that you have let the Head Coach know at least 24 hours prior to the missed class and that there is available space in the class you intend to join. Missed classes must be made up within the intended term and cannot be carried over to future terms or be held in credit for other participants, camps or courses.
-Any courses that have insufficient numbers of participants may be cancelled at the Head Coach or Camp Director's discretion. In this case money paid will be refunded or another course may be booked if places available.
-Sessions must be booked in advance to enable us to manage the coach to player ratio and so that the coaching team can contact parents in the event of cancellation.
Photography/Video footage
We may take photographs and video footage at camp to use for training and promotional purposes. To exclude your child we must be informed when making the booking before your child begins at camp. Where possible, we will post photos to our social media platforms for parents to view, but please note we cannot guarantee your child will appear on these.

Early bird tennis course discounts

- The early bird price is only valid duirng the specified early bird dates. These dates can be found on the programme sheet for the term in qustion or within the emails sent prior to the term starting.
- If you have any issues applying the discount code you MUST contact us at info@drhsports.co.uk prior to the early bird deadline ending.

Complaints

DRH Sports is committed to ensuring every adult/child has a great time on our coaching courses or camps. If you or your child are not happy with the service, we provide then we'd like to hear about it. Please ask to speak to the Camp Director or email customer services at info@drhsports.co.uk. We assure you that all comments will be dealt with swiftly.

Exclusions

DRH Sports or Camp GO! reserve the right to exclude any child for any reason at its absolute discretion, including, persistent late collection. No refund will be made for days missed and no compensation will be made for any other cost or losses incurred as a result.

Membership and group pricing – Milton Keynes Tennis Club

-The block-booking price is only available to members of MKTC.
-Non-members are permitted to attend sessions for a maximum of 3 sessions, after which they must join as a member to continue.
-Membership is not required for Tots session attendees.

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